Questions and answers

Yes. We're open 24 hours a day, 7 days a week, every day of the year, including nights, weekends, bank holidays and Christmas.

Call 07448 508431 or message us on WhatsApp at any hour and you'll reach us directly.

Where you are, what you're driving and what's happened.

The most useful details are the road name and direction, the nearest junction or landmark, the vehicle's make, model, colour and registration, and where you'd like the vehicle taken. On a motorway, the number on the nearest blue driver location sign tells us exactly where you are.

Yes. Use the Request help form and tap "Use my location", or share your location from inside WhatsApp.

The form adds a Google Maps pin to your message, so we can see exactly where you are even if you don't know the road name.

Around Bishop's Stortford, we're usually with you within 30 minutes. Further out, it depends on where you are and what we're already doing. We'll give you an honest estimate of when we'll be with you, and call or message you if that changes.

We're based at Tednambury Farm in Spellbrook, just outside Bishop's Stortford, close to the A1184 and junctions 7 and 8 of the M11, which helps us reach east Hertfordshire, west Essex and the M11 quickly.

Yes. We'll take your vehicle to your own garage, your home or another address you give us.

If your garage is closed when we arrive (late at night or on a Sunday, for example), tell us when you call and we'll talk through the options with you. We also do booked car transport and garage runs, like taking a car in for its MOT.

Yes, one passenger can ride with us in the cab.

If there are more of you, tell us when you call so you can arrange a lift or a taxi for everyone else. Children need the right car seat, so mention them too.

We recover Cars, vans, 4x4s and motorbikes.

Motorbikes travel on the flatbed, strapped securely. For larger vans or anything unusually heavy, tell us the make and model when you call so we can check it's within our truck's limits.

Yes, once the police or emergency services have said the vehicle can be moved.

If anyone is hurt, the road is blocked or there's a risk of fire, call 999 first. When it's safe, call us and we'll recover the vehicle to your home, a garage or another address.

Get yourself and your passengers somewhere safe, away from traffic, and keep your phone on.

Put your hazard lights on, get out on the side away from the traffic if it's safe, and wait behind a barrier or up the verge rather than in or next to the vehicle. On a motorway, if you can't get out safely, stay in the vehicle with your seatbelt on and call 999. Our M11 breakdown guide has the full step-by-step.

Yes. If your battery is flat, we'll come to you, day or night, and jump start your engine.

If it still won't start after a jump, we can recover the vehicle to your home or a garage. We don't offer fuel delivery or lockout help. See jump starts.

Both. We can fit your spare wheel, or supply and fit a new tyre where you are.

If you'd like a new tyre, tell us your tyre size when you call (it's printed on the side of the tyre, for example 205/55 R16 91V) and we'll let you know what we can bring. More on our tyre change page.

We'll never change a tyre in a live lane, and only on a hard shoulder if it's genuinely safe.

Most of the time the quicker, safer option is to load your car onto the flatbed and change the tyre somewhere safe nearby. On the M25 between junctions 25 and 27 there's no permanent hard shoulder, so head for an emergency area or the next exit if you can.

Local recovery starts from £80, jump starts from £70 and tyre changes (fitting your spare) from £90. The exact price depends on the distance, the vehicle and the time of day.

Before we set off, we'll give you a price on the phone. We work out exactly where you are and where your vehicle needs to go, so the quote is as accurate as we can make it.

There's no membership or subscription. You only pay for the job you need.

We accept card, cash and bank transfer.

For recovery, payment is due when we drop your vehicle off at its destination. For tyres, it's due once we've agreed the job and changed the tyre.

No. You can call us directly whenever you need us and pay for the job.

If you already have breakdown cover, it's worth checking with your provider first. If they can't get to you quickly, or you'd rather deal with a local firm, call us.

We cover Sawbridgeworth, Bishop's Stortford, Harlow, Old Harlow, Hertford, Ware, Stansted Mountfitchet, Stansted Airport, Great Dunmow, Epping, Hoddesdon, Much Hadham, Cheshunt, Waltham Cross, Waltham Abbey, Enfield, Southgate, New Southgate, Barnet and Haringey, plus the M11 (J6–J8), M25 (J25–J27), A406 North Circular, A414, A1184, A120 and A10.

See all the areas we cover. If you're just outside them, call us anyway and we'll tell you straight away whether we can help.

Yes. We cover the M11 around junction 7 (Harlow) and junction 8 (Bishop's Stortford and Stansted), plus the M25 between junctions 25 and 27, the A414, A1184, A120 and A10.

Tell us which carriageway you're on, the last junction you passed and the number on the nearest blue driver location sign. More on our M11 and M25 pages.

Yes. We cover Stansted Airport, including its car parks and the roads around the terminal.

If your car won't start when you get back from a trip, tell us which car park you're in and the row or bay number, and we'll come to you. See Stansted Airport recovery and our guide to a car that won't start at Stansted.

Yes. We're fully insured for the recovery and roadside work we do.

T&O Recovery Service is a 24/7 vehicle recovery and tyre change company based at Tednambury Farm, Spellbrook, Bishop's Stortford, CM23 4BD.

We're a local, family-run business. When you call, you speak to us directly, not a call centre.